Warranty Geneva watch company
To preserve the value of your watch, every pre-owned watch we sell comes with a 24-month warranty, plus any remaining brand warranty. So, if your watch malfunctions through no fault of your own, we'll repair it free of charge within the warranty year. Please note that our warranty does not apply to new watches.
How does the GWC Guarantee work?
- If your watch is still covered by the manufacturer's warranty, you can send it to us to be repaired by our authorized Service Center, or by an authorized retailer.
- If your watch is covered by the GWC Warranty, but no longer by the manufacturer's warranty, our authorized Service Center will carry out the repair, with the collaboration of the manufacturer if necessary.
- If your watch is no longer covered by any warranty, you can send it to us for a quotation. Any servicing carried out by our authorized Service Center will be covered by a 24-month GWC Warranty.
Important information:
Please note that our warranty covers mechanical and manufacturing defects only. Our warranty is subject to the same terms and conditions as the manufacturer's warranty. The standard manufacturer's warranty does not cover theft or loss of the watch. Also excluded are normal wear and tear of the watch (particularly of the strap) and any deterioration caused by accident, mishandling or poor maintenance, as well as damage caused by immersion in water not in accordance with the manufacturer's instructions. Any modification of a watch by the addition or substitution of components with replacement products not supplied by the manufacturer will also invalidate the warranty. The use of replacement parts may seriously compromise the technical performance, reliability and water-resistance of the watch.
Furthermore, any modification of the watch by the addition or substitution of spare parts not supplied by the manufacturer will invalidate the warranty. The use of spare parts may seriously compromise the technical performance, reliability and water-resistance of the watch.
Warranty returns are to be sent to our authorized Service Center, but you can also hand-deliver your watch to us for forwarding to the Center. Please note that parcels must be insured at your own expense.
The warranty is in addition to your statutory and legal rights.
If your watch has a problem
If your watch malfunctions, you can return it to us for examination. If the repair is covered by warranty, it will be carried out free of charge. To benefit from the warranty, please complete the questionnaire below, giving as much detail as you can about the malfunctioning of the watch. A member of our dedicated team will contact you to arrange the repair.